Management Arts

Academic libraries which are under the jurisdiction of the Ministry of Education have owned their roles and contributions either to the surrounding community or to the academicians (Zaiton, Goon & Wan Hajrah, 1998: 426). Realizing the utmost importance of the academic library to each research university, it is essential to inspect the service quality implementation in the respective academic library. Therefore, this study, in particular, examines the user acceptance of the service quality implementation in research universities’ libraries, taking Universiti Sains Malaysia (USM) as the sample. One of the objectives of this study is to measure the quality service performance in academic libraries using the reliability dimension. The reliability dimension measures the ability to deliver service as it relates to dependability and accuracy. It includes information on whether the library is reliable in providing services as promised, whether it is reliable in performing services right the first time, whether it is reliable in providing accurate services, whether it is dependable in handling user’s service problems, whether it is maintains free-error record, whether OPAC is reliable in providing accurate information and also whether the library is reliable in keeping users informed about when services will be performed. The results of correlation showed that there is a significant relationship between all independent variables. Finally, this study found that the reliability dimension meets the standard of the high quality scores given by the users at the academic library in USM.

The intend of this study is to be acquainted with existing trends unambiguous to the Madhya Pradesh tourism sector and recommend prospective means of enhancement .This study focuses on an inter-county assessment of tourism flows within Madhya Pradesh .As a consequence an investigation was undertaken covering factors together with the number of tourism spot. There is a immense possibility for tourism in Madhya Pradesh. Hence, there is a necessity for the added development of suitable promotion and information sharing strategies anticipated at both middle and lower earnings customers. The intention was to examine restricted economic development initiated partnership and keep going services for promising tourism entrepreneurs in the Madhya Pradesh with the purpose to set up the impact of the tourism sector in contributing to the achievements of limited financial progress objectives.

As India changes and reinvents itself at a remarkably accelerated pace, the retail patterns of its population have been transformed. What is new about these changes in retail patterns is not only the change in consumer behaviour of 1.15 billion individuals but also changes in the outlook of retailers in India. Historically, change has been a gradual and largely predictable process, allowing industry experts to reasonably forecast consumption patterns and consumer behaviour in the near future based on the current and immediate past. Those days are history. The fundamental shifts in consumer spending patterns have far-reaching implications not only for manufacturers, marketers and retailers of consumer products and services, but for all of India and Indian society as a whole.This paper highlights and analyses these shifts in the retail sector and the implications for manufacturers, marketers and brand owners, and retailers. The key lies in understanding the nature of these changes in the retail landscape and thereby the changes in the wallet-share of Indian consumers. Today’s reality consists of many new, unique and disparate factors that have come into play simultaneously

This paper aims to look at the issue of motivation, attitudes and behaviour as well as organization culture role in technology acceptance within the public sector organizations. Studies of technology acceptance and resistance have hinted at the importance of organization culture and the cognitive and physiological states of employees to the performance of organizations. It is argued that the public organizations today face the dilemma of managing technology acceptance. Resistance to technology was an essential factor to be considered in any changes process, since a proper management of resistance is the key for change success or failure. This provide a review and discussion on the relationship between the obstacles exist towards technology acceptance that has been neglected by the management The proposed idea would practically improve the implementation of technology acceptance in public sector organizations and reveal the obstacles exist in implementing organizational change through technology acceptance.

Contract Farming (CF) is one of the major High Impact Project of the Malaysian government in order to be more effective in supplying fruits product and to provide enough land to produce it with collaboration and cooperation of eight government agencies where Federal Agriculture Marketing Agency (FAMA) acts as project manager. The reason for choosing watermelon production in Kelantan is due to the fact that the state has the highest number of participants involved under contract farming and the major crop produce in Kelantan is the watermelon. One of the objectives of this study is to determine the relationship between aspect of technical transfer and farmer’s productivity in contract farming. Projects implementation of agricultural development needs the efficient and effective service support. The result showed that there is significant relationship between all independent variables studied. Results indicated that the highest percentage response on aspect of technical transfer and a significant relationship between aspects of technology transfer and watermelon output.

The paper aims to analyze the need of adept governance for best corporate practice in India, and therefore, the significance of corporate audit that must maintain ample physical transparency with due accountability. Corporate audit is generally a multi-stage process, and therefore, it is widely believed to be the most powerful tool for best corporate disclosure. However, in most public enterprises in general and state owned enterprises in particular, the reality is opposite to the myth. Here, the boards of directors and the management have direct interference in the internal audit task with the prime motive being a personal gain. Then, the external audit conducted by the Comptroller and Auditor General (CAG) and his office is merely supervisory in nature that too comes with major limitations like multi-tasking, autocracy and unethical influences from the political peers. In this context, the degree of accuracy and acceptability of all such audit reports has invariably come under greater suspicion. The paper, therefore, suggest for an integrated effort from the sides of owners, management, employees, auditor and Government to achieve best corporate governance of most state owned enterprises. In addition, a self audit and edit at each level and every step of corporate work culture is expected to induce more stimuli for a better transparency and functional autonomy in public sector organizations.

Journalistic accounts of emotional intelligence in books and magazines of the mid-1990s explained the concept to an interested public -but not without introducing some crucial inaccuracies. Moreover, much has been learned about emotional intelligence since those early writings. The systematic study of emotional intelligence is often dated to the early 1990s, when scientific articles suggested that there existed an unrecognized but important human mental ability to reason about emotions and to use emotions to enhance thought.

This paper examines the process of how the local universities in Malaysia are and were trying to change their roles in the Malaysian economy in order to respond to this current development as well as the globalization of the knowledge economy. This study intends to explore the dimensions of entrepreneurial university in Malaysia and develop questionnaire to test the entrepreneurial intensity of local universities in Malaysia. In aspiring to achieve the status of a fully developed nation by 2020, tertiary education in Malaysia has been targeted to grow on its own by becoming more entrepreneurial and self-reliant. There is an urgent need for the shift from the traditional model of the universities to the new “entrepreneurial” model. The new entrepreneurial model for public universities in Malaysia is expected to be different from the universities in the advanced economies due to several reasons. The reasons include more rigid bureaucratic control by the government, emphasis on homegrown innovation and lack of commercialization demand and ability. Six main theoretical models of entrepreneurial universities were identified and in each one, there are elements or characteristics associated with the inputs as can be found in Morris’s Input-Output Perspective theoretical framework. This model will be use to measure the entrepreneurial intensity in the context of education institutions as an organization. Dimensions of entrepreneurial university in Malaysia will be explored through expert survey employing Delphi Method. Instruments to measure the entrepreneurial intensity of public universities will then be developed. This will be used to appraise the entrepreneurial intensity of the public universities in Malaysia.

Today, one of the problems of managers is information security in the organizations and ways of struggling with those penetrating into the organization. Social engineering technique is one of the ways of access to organizational information through vulnerable behaviors of human beings. This article tries to determine the most important criteria by assessing effective social engineering criteria in the organization in DEMATEL method. At first, views of the experts have been used in order to select effective criteria and then a structure based on theory of graphs was formulated on the basis of experts’ judges and a mathematical model has been obtained with regard to relations, manner and intensity of effect and their interactions. Finally, determination of criteria importance helps the managers make decisions and do correct management in the organization.

The present paper attempts to highlights the historical details of Andhra Pradesh Paper Mills Ltd. (APPM) and narrates in brief about its growth and development strategies since its inception. Over the decades, the company has been identified as one of the top performers in the Indian paper industry, both in terms of employment creation and revenue generation. The business model of the company is primarily based on innovation and development of products, investment in quality, improvement of process efficiency, reduction of utility cost and quality team work for which it has acquired a world-class brand name. Today, the company is both wood positive and energy efficient. It has achieved excellence in sales and profitability due to its value-added product diversification strategy with rational changing keeping in mind the need of its domestic as well as international customers. This success story of the company is certainly encouraging for other hundreds of impaired companies operating in the same industry regarding how to cope up with their business challenges strategically keeping in mind the changing need of the dynamic society so that maximization of their shareholder’s net worth can be significantly achieved.