Management Arts

The goal of this research is evaluation of some of the effective environmental attractions on Khorasan Razavi sport tourism development. The research statistical population include of all in charge expert and professors in field of sport and tourism as 120 persons. This research is past-event descriptive that had been performed based on field method. Sampling had been performed as Categorized to determine effective environmental attraction effects on Khorasan Razavi tourism development, the questions had been analyzed by researcher that its validity had been confirmed by experts and Cronbach's alpha had been calculated as 0.82. Data had been analyzed using spss software and Kolmogorov–Smirnov test had been performed to confirm normal data. Also one sample t test and Friedman test had been used to analyze hypothesis. Findings show that from experts and managers view points, effective factors on sport tourism development with emphasis on sport natural attractions include of tourism and pilgrim attractions, natural treatment and warm water attractions and summer and water sports that are the most important items in Khorasan Razavi. Also there are three important factors in relation to problem and obstacles as Management problems, cultural problems and infrastructure problems. Research results show that pilgrim locations are effective to attract tourism and knowing the effect of tourism industry development effects and present obstacles and limitation in the province, attention to sport tourism development importance and applying various benefits of sport tourist attraction are necessary and programming and sport tourism developments by province planner and policy makers would be required.

One of the framework which could be utilized in management development is management competencies. This approach have focused the attention of researchers in recognition to key competencies for managers which have believed that the deep study of managerial competencies opens the road for development & enrichment of organization’ management. From mid-1980, the managerial competency development caught the interest of organization, the reason for such desire was the belief that managerial competency development have many benefits for organizations and this belief still stands (Ghaffarian, 2000:71). Pedagogy & selection of mangers and leaders is the most problematic issue for cotemporary progressive organizations. What kind of qualifications must a manager have(Abraham&Karness, 2001:843( for successful performance of his duties and achieving organizational’ goals(even beyond that)? A definition of qualification is as such: “Qualifications are managerial features which lead to appearance of skills & capabilities that would cause effective performance in any occupational domain; Also, incarnates the capacity for transfer of skills & capabilities from one domain to another”. In this definition, the superior performance means that the individual with specific qualifications is in upper level(Chen, 2004: 105). Competency has various meanings and still has remained as one of the most important term in organizational literature(Robatam , 1999). Based of definition of Boyatzis (1982:23), competency is a constituent in which emphasizes on personal attributes of individuals for achieving his effective job performance. Therefore managerial competencies consist qualities and capabilities of managers which leads to effectiveness of managers in work environment( Voudal 1998:4).

Students’ satisfaction has become an essence of success in today’s highly competitive world. In service industry specifically the education industry, communication is vital to determine students’ satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Evaluation on students’ perception on lecturers’ kinesics that would lead to their satisfaction to the services provided was examined. The results of the study illustrate that kinesics that is also known as body movements was shown to have the most impact on students’ satisfaction. Therefore, from this study, it can be inferred that students’ in Malaysian universities are mostly observant on the body movements used, facial expression and postures and gestures of the body of their lecturers when lectures are delivered to them. The present study caters for a wide spectrum of students and development professionals, especially those who are interested in non-verbal communication specifically kinesics-related issues. It is highly hoped that the information gleaned from the present study may assist all service employees specifically in understanding better, the importance of kinesics and its effects on students’ satisfaction.

Management education is increasingly becoming important and plays a major role in the success of managers and organizations worldwide. The importance of the education sector, particularly a professional discipline like management studies, is increasing day by day in Indian country. The quantitative growth of institutions in private sector smacks of attempts to commercialize and these needs to be curbed. These institutions need to play a major role in producing the right quality and quantity of managers to meet the requirements of the market place. Nowadays the management institutions are facing a lot of problems for attaining quality in management education. In order to improve the quality Management education is being imparted in 17 National Institutes of Technology (former Regional Engineering Colleges, RECs) and to grade them to the level of IITs, these institutions have been fully- funded by the central government.

Emotional intelligence is a different way of being smart. It includes knowing what your feelings are and using your feelings to make good decisions in life. It’s being able to manage distressing moods well and control impulses. It’s being motivated and remaining hopeful and optimistic when you have setbacks in working toward goals. It’s empathy; knowing what the people around you are feeling. And it’s social skill—getting along well with other people, managing emotions in relationships, being able to persuade or lead others. Emotional intelligence was popularized in 1995 when psychologist Daniel Goleman wrote his book, Emotional Intelligence: Why It Can Matter More Than IQ. Emotional, or social intelligence, involves at least five types of skills: 1- Self-awareness is a person’s ability to understand and be aware of their feelings and moods. Self-awareness helps a person keep an eye on their thoughts and emotions so they can better understand why they feel a particular way. 2- Managing emotions This skill helps people display their emotions in socially appropriate ways. It helps one control anger, sadness, and fear. 3- Motivation helps a person use their emotions to reach their goals. It helps them hold back their impulses and delay gratification to reach these goals. 4- Empathy is the ability to understand how a person feels. It is different from feeling sorry for someone. It is feeling like “walking in their shoes.” 5- Social skills are dealing with others in social situations. It is the ability to carry on a conversation and deal with other’s emotions. It is being socially competent.

Leaders are backbone in an organization. They are the one that determine the direction of an organization whether to be further victorious or not. Leaders have an undeviating and massive impact on the followers as well. Past research indicated that when followers are selecting their leaders it is based on many indistinct characteristics. Thus this study is to identify the characteristics that develop into the factors to select a good leader among students. Findings from this present study indicated that from the five dimension of independent variables (responsibility, education, personality, skill and gender), three (education, personality and skill) were directly associated with selecting a good leader among the students. Among the three, education had the biggest impact on selection of a good leader among students. Education being the most imperative factor because a leader with first-class education will gain reverence without much difficulty, be trusted and their words are considered to be more significant and grant greater impact on the followers. It is highly hoped that information gleaned from this present study will shape and produce leaders with first-class qualities for the world of tomorrow.

This study was to analyze the content of the news reported in network Press TV. It studied the reflection of political events in this network. The research was performed for highlighting and emphasizing the political functions of the media and political communication using content analysis. The choice of network news, news related to political events that represent the policy of the media network, is taken into consideration. The study samples included news about the political events in Press TV network. In this study, 141 reports were selected for content analysis in terms of indicators such as induced bias or impartiality, the value of news, news items, and other news sources were evaluated. According to the results, most of the news, with only one-sided and agreeing point of view in covering news related to Iran, reflected in a few cases. The viewpoints were one-sided in favor, and opposite views were covered too. Merely the reflection of the agreeing views will manifest the orientation of the news and shows the network as biased. Thus, it is suggested to avoid declining opposite views and to cover them in a proffessional way. This will not only make audience rely more on the news, but also will help the reports to be more effective and thus, it will be easier for the audience to accept the main theme of the network.

This paper attempts to examine those issues that affect the economy with the entrance of Foreign Direct Investment in to Retail sector in India. Foreign direct investment (FDI) plays an extraordinary and growing role in global business. FDI would serve the purpose of much needed capital and bring a boom in the Retail sector. Retail industry is organized and unorganized in combination. The international players currently in India include McDonald's, Pizza Hut, Dominos, Levis, Lee, Nike, Adidas, TGIF, Benetton, Swarovski, Sony, Sharp, Kodak, and the Medicine Shoppe. Global players are entering India indirectly, via the licensee/franchisee route, since Foreign Direct Investment (FDI) is not allowed in the sector. Indian central government is attempting to transform unorganized retailing to organized retailing by introducing 100% investment in multi-branded retail. Government is facing diverse reactions from different sections of society .There are some advantages such as Increase in GDP, reduction of prices, improved choices of products, and increase in employment opportunities besides having some disadvantages such as adverse effect like destroying employment opportunities & winding up of small and medium scale industries. The big Indian retail players looking to expand their operations include Shopper's Stop, Pantaloon, Lifestyle, Subhiksha, Food World, Vivek's, Nilgiris, Ebony, Crosswords, Café Coffee Day, Wills Lifestyle, Raymond, However, in this era of globalization reforms in the retail sector are necessary to with stand competition.Titan, and Bata .Indian retail chains would get integrated with global supply chains since FDI will bring in technology, quality standards and marketing.

Customer Relationship Management is the philosophy, policy and coordinating strategy and some might say “the art” of connecting different players within an organization so as to manage their efforts in creating an in general valuable series of experiences, products and services for the client. For instance, the CRM “personal touch” can help to improve customer satisfaction, generate great “word of mouth,” and increase revenue. In this way, CRM helps companies distinguish, in addition to anticipate, the needs of existing and potential customers. Functions that hold up this business idea include sales, marketing, customer service, training, professional development, performance management, human resource development, and reimbursement. Many CRM proposals have failed because performance was limited to software installation without coalition to a customer-centric strategy. In any organization customer should be in the top priority in their list. In today’s business nobody owns customer but customer owns the vender. In order to be successful and viable in 21st century a company must have customer-centric capability. In RFC it is essential to make its business more customers oriented by implementing CRM. The customers at CRM are looking for not only service but also excitements. The customers of RFC are also looking for organized, safer and valuated service rather than other competitors. The main reason for this is that it is one of the oldest schools in the vicinity that is Transport Canada approved Flight Training School. To make it happen have to follow some strategy which will determine the directions of success. Target segment, behavior and positioning as long as strategy, structure, process, human resource and reward to follow. The structure to process, reward the people to motivate them towards the main goal of the company. All of these must be consistent among themselves. In RFC, CRM have to introduce to improve its services, which will lead the club to its goal. RFC customer we find in every segment has their own demands but core goal in the same.

The article entitled titled “A STUDY ON ROLE OF TOTAL EMPLOYEE INVOLVEMENT AND PERFORMANCE MANAGEMENT OF EMPLOYEE” is to study the various factors that are concerned towards the motivation and total employee involvement. The analysis is mainly based on the primary data that is by the interviewing the employees. The researcher has taken a sample size of 164 and has used the stratified random sampling method to select the samples from the total population of 1620. The statistical tools like Percentage Analysis, Score Value analysis method, Cross tables, ANOVA, Correlation and t-Test were made use of for the analytical purpose. The study gives the opinion of employees’ about the HR functions like working environment, nature of work performed, working hours, remuneration, working atmosphere, relationship with superiors, internal motivators and external motivators, which contributes towards the motivation of the employees and about the total employee involvement in their work. The researcher from the findings, reveal that the motivation factors such as, working environment, working atmosphere, relationship with superiors, working hours, nature of work performed, remuneration and Total Employee Involvement are above the satisfactory level, except for a few factors like internal motivators and external.